Effective Date: 1 January 2026 | Applies to: neonstar.asia
neonstar uses 256-bit SSL encryption and bank-grade security protocols to protect all personal data transmitted to and stored on our systems. Your account details and financial information are never stored in plain text.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to access, correct, and request deletion of personal data held by neonstar. Requests are processed within 15 business days.
neonstar does not sell, rent, or commercially trade your personal data to any third party for marketing purposes. Data sharing is limited to regulatory compliance and service delivery only.
neonstar complies with the Philippine Data Privacy Act, PAGCOR data handling requirements, and the Anti-Money Laundering Act (AMLA). Certain data disclosures to regulatory authorities are mandatory under Philippine law.
1.1 neonstar is committed to protecting the privacy and personal data of all users of the neonstar.asia platform ("Platform"). This Privacy Policy applies to all personal data collected through the Platform, including data collected during account registration, deposits, gameplay, customer support interactions, and use of responsible gaming tools.
1.2 This Policy is to be read together with the Terms & Conditions and the Responsible Gaming Policy. By creating an account or using the neonstar Platform, you acknowledge that you have read and understood this Privacy Policy.
1.3 neonstar operates the Platform for Filipino players aged 21 and above, under PAGCOR authorization. As a PAGCOR-regulated entity, certain data collection, retention, and disclosure obligations are mandated by Philippine law and are not subject to standard opt-out mechanisms.
2.1 The data controller responsible for personal data processed through the neonstar Platform is neonstar.asia, operating under PAGCOR authorization in the Philippines.
2.2 For data privacy concerns, requests to exercise your rights, or complaints, you may contact our Data Protection Officer (DPO) at the contact details provided in Section 14 of this Policy.
3.1 neonstar collects personal data that is necessary to provide the Platform's services, comply with PAGCOR regulations, and fulfil Anti-Money Laundering Act (AMLA) obligations. The categories of data collected include:
| Category | Examples | Collected When |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, gender | Registration & KYC |
| Contact Data | Mobile number, email address, residential address | Registration |
| KYC Documents | Philippine ID images (PhilSys, UMID, passport, etc.) | KYC verification |
| Financial Data | GCash number, bank account references, transaction history | Deposits & withdrawals |
| Gameplay Data | Game sessions, bets placed, wins/losses, bonus usage | During gameplay |
| Technical Data | IP address, device type, browser, OS, session tokens | Automatically, on each visit |
| Communications Data | Live chat transcripts, email correspondence, support tickets | Customer support interactions |
3.2 neonstar does not collect sensitive personal information (as defined under RA 10173) unless specifically required for KYC or regulatory purposes and with your explicit consent where required.
4.1 neonstar uses your personal data for the following purposes:
5.1 neonstar processes personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
6.1 neonstar does not sell or rent your personal data to third parties for commercial marketing purposes. Data may be shared with the following categories of recipients only as necessary:
6.2 All third-party service providers are bound by contractual data protection obligations and are prohibited from using neonstar player data for any purpose other than delivering the contracted service.
7.1 neonstar uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files stored on your device that help us remember your preferences, maintain your login session, and analyze Platform usage.
7.2 The following types of cookies are used on the neonstar Platform:
7.3 You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging into your neonstar account.
8.1 neonstar retains personal data for as long as is necessary to fulfil the purposes described in this Policy, comply with legal obligations, and resolve disputes. Specific retention periods include:
8.2 After the applicable retention period, data is securely deleted or anonymized in accordance with neonstar's data destruction procedures.
9.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by neonstar:
Request a copy of the personal data neonstar holds about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of data where no longer required, subject to legal retention obligations.
Object to processing based on legitimate interest, including direct marketing.
Request your data in a structured, machine-readable format where technically feasible.
Lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
9.2 To exercise any of the above rights, please contact the neonstar DPO (see Section 14). We will respond to verified requests within fifteen (15) business days. We may require identity verification before processing rights requests to prevent unauthorized disclosure.
10.1 The neonstar Platform is strictly for individuals aged 21 years and older. neonstar does not knowingly collect personal data from persons under 21. If neonstar discovers that a registered account holder is under 21, the account will be immediately closed, all data will be handled in accordance with PAGCOR requirements, and applicable authorities will be notified.
10.2 If you are a parent or guardian and believe that a person under 21 in your care has created a neonstar account, please contact our support team immediately.
11.1 neonstar implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
11.2 In the event of a personal data breach that is likely to result in a risk to your rights, neonstar will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and affected players will be notified without undue delay where required by law.
12.1 Some neonstar service providers (including game studios and cloud infrastructure providers) may be located outside the Philippines. Where personal data is transferred internationally, neonstar ensures that appropriate safeguards are in place as required by the Philippine Data Privacy Act, including contractual data protection clauses and adequacy assessments.
12.2 neonstar does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards.
13.1 neonstar may update this Privacy Policy from time to time. When material changes are made, the updated Policy will be published on this page with a revised effective date, and registered players will be notified by email or platform notification.
13.2 Your continued use of the neonstar Platform following notification of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should contact support to close your account before the changes take effect.
For privacy-related questions, to exercise your data rights, or to file a complaint regarding neonstar's handling of your personal data, please contact our Data Protection Officer:
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated.
Your personal data is protected. Your funds are secure. Your experience at neonstar is fully regulated by PAGCOR. Join thousands of Filipino players today.
Must be 21 or older. PAGCOR regulated. Gambling involves risk — play responsibly.